KFC Hands You Biscuits And Says "Here. This Is Just So You'll Get The Fuck Outta' Here!" [Kfc]

Reader Diana has always had small problems at her local KFC store in Los Lunas, NM. but never of this magnitude. After Diana returned home with her food, she realized that KFC had forgotten the biscuits. Because Diana lives nearby and is a fan of their biscuits she returned to KFC to get her missing food. Instead of a helpful and apologetic employee, she spoke to a rude and sarcastic employee who was convinced that she had included the biscuits and believed that Diana was liar. Diana recounts her conversation, inside...

On July 4, 2008, my guy and I decided some KFC extra crispy was in order, so we visited our local store. Now, every time we'd tried to order there in the past, there was always something wrong. Either they didn't have any extra crispy at all or they were out of biscuits— lack of preparation it seems to me. I convinced my guy that this time it would be error-free. I was so, so wrong.

After ordering our meal and driving to the window, we were informed that lo and behold, they were out of certain cuts of extra crispy (thighs and legs I think). But, the manager on duty was quick to supply extra pieces of original as compensation. Cool. At home we discovered there were no biscuits. We were both starving, but since we lived so close to the joint I thought we could just drive though with our receipt, get what we paid for, then go and eat.

At any other establishment, we could have done just that, but this guy was unprofessional and irrational and would not give us the biscuits. At no time did he ever concede that his crew could have made a mistake. He insisted they "remembered" our order and had given us the biscuits. He was rude and tried to make sarcastic comments like, "Your chicken's getting cold." What does that even mean?! Of course I would rather be at home eating it, you jerk. He told us we could have other people at home that we're trying to get biscuits for and that we would be surprised at how many people come through there looking for freebies. Proper customer service does not include telling irate customers they are wrong, simply because others are liars. Besides, the way we were treated those people were most likely telling the truth! Anyway, we refused to leave without what we paid for, he ignored us, customers were leaving the drive thru, we were yelling, "We want our biscuits"— it was ridiculous, man.

Finally, after at least twenty minutes, he shoved the biscuits at us saying, "Here. This is just so you'll get the fuck outta here."

I was livid. And my question to you is: What sort of chain-of-command exists in franchises? Are the owners the end of the line? This manager was the owner's son, so I'm thinking there's really no punitive action there. What kind of supervision do these franchises have, or can they just operate in whichever neglectful manner they please?

I would appreciate some help with this, Consumerist, because this was unacceptable, and I just want someone with authority to help them understand that.
Thank you.

If you can directly contact the owner, that would be a good first step, but there's no telling if he would blindly support his son or be extra-tough with him. Occasionally, we've noticed that when some customers go up the chain-of-command at food joints, there is sometimes a person who actually seems to care a little. If this happens, consider yourself lucky. You can also fill out a customer comment on KFC's website here. Additionally, they list their "Customer Satisfaction Number"—perhaps, it should be the customer dissatisfaction number: 1-800-225-5532. Good luck!

Walmart Pharmacy Error Causes Teen To Lapse Into Coma [Walmart]

Jessie Scott, an 18-year-old from Draper, Utah remains in a coma since the end of April because of a critical error which occurred at the Walmart pharmacy. His doctor prescribed Jessie 5mg of Oxycodone Hydrochoride in a liquid solution to help him with the severe pain of his strep throat, however, what he received from the pharmacy was a concentrated solution which was supposed to have been diluted before being dispensed to Jessie. Exactly how much medication did Jessie consume?

Laurie Scott said, "This shouldn't have happened. It was needless. It was senseless and it's changed lives forever, not just Jessie, but there are other people who love him and his future."

Laurie trusted what she gave her son, what had been filled, was correct.

"I always ask questions. I've always medicated him his whole life. I'm the caregiver and it makes it extremely difficult," she said.

After 16 days in ICU, Jessie moved to intermediate care for another four days, then to HealthSouth for intensive therapy.

Wal-Mart Corporation issued the following statement to KSL News: "This is a very sad situation. Our thoughts are with this young man and his family."

There was a dramatic turn of events this weekend. For the first time, Jessie spoke, though the words are limited and intermittent. We will continue following his story in the weeks and months to come.

Pharmacists receive extensive specialized training to help avoid against this exact type of situation. We are supposed to be able to trust that the medication the pharmacy prepares won't kill us or worse. We are shocked that Walmart seems to actually be acknowledging the error—they usually deny everything until the point of absurdity. Our thoughts are with the Scott family, we hope that Jessie gets better soon.

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