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96 Numbers For Wells Fargo Card Service Senior Management And Their Direct Reports [Wells Fargo]
If you have a problem with your Wells Fargo-issued credit card and regular customer service isn't helping you, you might want to try one of the 96 people whose phone numbers we have posted inside. Just like with tier 1 customer service, you want to be polite, professional, and able to calmly tell them exactly what you want in a sentence or two.
This primer
on using executive customer service should help too. Time to put that stagecoach on turbo!
Also, Wells Fargo corporate email address format is Firstname.middleinitial.lastname@wellsfargo.com
Kevin Rhein – President 612-667-5632 Fax 612 667 4982
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Wells Fargo
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Executive Customer Service
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Fri, 25 Jul 2008 18:58:44 EDT
Ben Popken
Ben Popken On "To The Point" (And A Debate Over Personal Finance Advice) []
Here's the clip of the
To The Point
radio program I was on yesterday. There was a bunch of people on, you can hear me at 23:30 talking about the Grocery Shrink Ray and 37:30 talking about the customer service hotline Sprint set up for Consumerist readers. It's a great show and I love Warren Onley's voice, but I have some issues with the advice some of the other guests gave on the show that I need to address. Here's what I would have said had I been asked some of their questions...
How should people invest?
One guest said that you should
diversify your portfolio and invest globally
. While this is true, here's something that will actually help you: Get into
index funds
, because you will get to keep more money over time instead of losing it to fees. Here's
how most stock pickers and fund managers are ripping you off
.
Also, with the global economy being so intertwined, investing globally doesn't reduce your risk as much as it might have in the past.
One guest recommended putting the same amount of money in the stock market because it is a "tried and tested" method of investing. What he's talking about is "
dollar cost averaging
." The idea is supposed to be that some months the stock is up, and some it's down, but if you invest the same every month, over time the difference averages out. While investing regularly is great and definitely better than not investing, and trying to time the market can be disastrous, you actually make more money if you buy your stock in one lump sum.
Here's the study
.
Are credit card companies going to keep on lending briskly?
Warren asked a guest if credit card companies are going to keep lending money at the same ferocious rate they have been. The guest said yes, because their mailbox was still full of credit card offers. This is flat out wrong. Credit card companies are tightening standards and reducing their exposure. They're
raising interest rates
, canceling and
freezing people's home equity lines of credit
, and
canceling credit cards
for long-standing perfect customers