Two Months Later, Circuit City Still Hasn't Refunded Customer His $338 [Refunds]

Bobby's brother canceled an order the day after placing it, and everyone he's spoken with at Circuit City seems to agree that they owe him a prompt refund on his cash. But that all happened on March 7th and 8th, so why is Circuit City still saying the check is in the mail? Are they waiting to get their stimulus check first?

My brother and father have been having many difficulties with getting a refund from our local Spring Hill Circuit City.
 
On March 7th, 2008 my brother went up to your store to purchase a Sony Camcorder. A sales associate helped him locate a model that he liked. The sales associate went into the back after writing down the model number and whatnot. He came back and said that they were out of stock but could order it today and have it overnighted to my parents house the next day. My brother agreed and placed the order.
 
Later that night, my brother got curious and went on the Circuit City website to investigate the specs on the camcorder he just ordered. To his surprise, what he ordered was not a camcorder but a regular digital camera. He woke up early and canceled the order. The person on the phone said that it would take a week for the refund to come in the mail and refunded $25.00 to his debit card.
 
A week went by and no check. My brother proceeded to call Circuit city and few times and it was the same store. About 2 weeks after the original order, my brother went up the the local Spring Hill store. He talked to a sales associate and was assured the problems would be fixed. About a week after this, which brings us into April. My brother ran into the original sale associate that had placed the mistaken order. She tried to fix what was going on what was unable to so she called over the store manager, Casey Warner.
 
She was very nice and would look into it. She even offered to take it out of a draw and give the refund right there but needed to talk to corporate first. About a week later, she called my father and said the check would be in the mail soon. That was three weeks ago. My father and brother have talked to Casey a few times since and steadily she have gotten an attitude and has become hostile to us.
 
Circuit City owes my brother $338.00
Bobby

It Took 10 Emails, 4 Faxes, 40 Phone Calls and 7 Months To Get Acer To Replace Laptop [Repairs]

Scott in Ireland writes in with proof that it's not just American/Canadian consumers who get screwed by bad customer service. When his new Acer laptop went kaput, it took him over half a year to finally get a working, equivalent replacement—and after all that, Acer told him they wouldn't extend his warranty for the time he was without a laptop.

I thought I'd let you know about my little adventure with Acer here in Ireland. How these guys stay in business if beyond me. Hopefully it'll help people to make an informed decision before buying from them.
 
I bought a laptop from them in March of 2007. It worked fine for a while, then started acting weird - starting up really slowly, crashing, etc. I made a series of frustrating phone calls and eventually was told to send it back to them for repair. I put my suspicions that they were a bunch of clown shoes aside, and figured they'd get it sorted out.
 
It was away for a month, and when I got it back it had the exact same problem, and blue screened within 15 seconds of turning on. I told them it was still broken, and sent it back to them again. Almost 20 fruitless international phone calls and four months later they eventually said it was beyond repair. I argued and argued and eventually got a replacement.
 
Six weeks later the replacement arrived, and had about half the spec of my original model. I phoned them another five times until someone agreed it was inferior, and told me to send it in and they'd organise a replacement. The guy I was talking to was laughing and said he wasn't surprised I called, that the spec of the one they sent me wasn't even close. Another guy was so rude that I asked to speak to his manager. He told me I'd have to hang up and call back to get someone else, and ask to speak to their manager.
 
I sent the replacement back to them, only to have them courier it back to me. They called me, told me they had made a mistake, and asked that I return it to them again.
 
Eventually, after a total of more than 10 e-mails, 4 faxes, 40 phone calls and 7 months I received an equivalent model. Only, it turns out that it's also got a fault; the charger makes a loud buzzing noise. I e-mailed them to tell them and they say I have to send it back to them, and pay for shipping and insurance. They said they'll have a look, but that it may have to go back to Taiwan for a full inspection. I also asked if they were going to entend my warranty to account for the seven months and they replied with an e-mail that simply said "No extension to warranty."
 
All-in-all, a very slow, rude and ineffective company. Hardly a master class in customer service, doncha think?
 
Cheers,
Scott

Man Arrested For Trying To Pass A $360 Billion Check [Bad Consumer]

Meet Charles Ray Fuller, 21, of Crowley, TX. He was arrested on April 22 after allegedly trying to pass a check for $360 billion at a Forth Worth Chase bank.

The resulting news story has what may be the greatest sentence ever written:

The personal check was not made out to Mr. Fuller and when the bank contacted the check owner, the woman said she did not write a check for $360 billion.

Really? She didn't? You'll be shocked to hear that Mr. Fuller was also charged with unlawful carrying of a weapon and possession of marijuana. When asked why he was tying to cash a check for such a large amount, Fuller told police that the check "was given to him by his girlfriend’s mother to start a record business." No word on whether Mr. Fuller and his girlfriend are still dating.

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