Target Employee Says Whatever She Feels Like At The Time [Bad Customer Service]

Abbey is annoyed with a woman who works at the new Target store in Washington, D.C., because the woman lied to her and wasted her time:

One of my roommates just got a Wii, so I decided to go to Target and get "Wario Ware: Smooth Moves."  Before hitting the store, though, I gave their electronics department a call to see if they had the game in stock.  A woman in electronics picked up the phone and when I asked her if she had the game, she quickly said, "Yeah, we've got that in stock."  So I got up off my couch and walked over to the Target to buy my game.

When I got there, less than half an hour later, I checked the shelves - but no game.  I went to the front desk to see if someone could help me find it.  After a few minutes of being flirted with by his coworker (as a line steadily grew behind me), the guy at the electronics desk told me that in fact, no, they didn't have the game in stock.

Now, I'd be willing to believe that maybe in the twenty minutes it took me to get to the Target, someone snatched up the last copy of Smooth Moves.  But then the guy at the desk (who was really helpful) said, point blank to me, "I don't know who answered your call, but they obviously just didn't feel like looking it up.  Sorry about that."  (Side note: my guess is that the flirty coworker was the woman who answered my call; she was the only other person working in that department, and she beat a hasty retreat when she heard what I was looking for.)

So, basically, Washington DC's shiny new Target is being staffed by people who would rather lie to potential customers than spend what turned out to be literally ten seconds to look something up on a computer.  What a wasted trip.

—Abbey

PS - I sent essentially this same message through Target's contact form yesterday and got a standard "sorry, come again soon!" form letter.

You need to chill out, Abbey. It's quite possible that the woman who answered the phone was a psychic in training, and she made a good faith effort to "see" the inventory without averting her gaze from her coworker's butt while he ran the cash register. Or what if it's Target Opposite Day and the employees are forced to reverse their answers? Managers love coming up with weird team-building exercises like that.

At any rate, just pretend that your trip to Target was a bonus Smooth Moves game—Nintendo's pretty innovative, so maybe they've worked real life pointless tasks into the mini-game concept by now.

(Photo: Getty Images )

Citi Announces One Of Its 'Bold Steps': Stricter Rules On Student Loans [Student Loans]

Two readers have forwarded us a second email sent out by Citibank today, but it's not another vaguely worded PR blast from the CEO . Instead, this one announces that Citibank is adopting the zero-tolerance approach to late payments favored by the credit card industry—miss a payment due date and you'll lose any interest rate discount(s) you currently enjoy.

Sean writes,

Just got this email from Citi's student loan business. Yes, I carry my loans with Citibank, but I consolidated when the interest rate was at rock bottom in spring of 2004. 3% baby!

Looks like if you post your payment one day late, Citibank will terminate any interest-rate deductions you have earned. I guess this is one of the "bold steps" Vikram is taking to shore up profits.

Anyone with loans with Citibank better make damn well sure they pay on time, otherwise it can cost them big time.

Dear Valued Student Loan Customer,   We are writing to inform you about important changes to the terms of your loan. To retain your borrower benefits with us, you must make and have your payments posted to your account no later than the scheduled due date. Any payment posted after the due date will result in the termination of such benefit. Interest rate reductions and other benefits do not apply during periods of deferment and/or forbearance and automatically terminate for payments returned for insufficient funds, loan delinquency, default, and/or the purchase of your loan by a guarantor.

Gosh, Citibank, we were kinda hoping your bold steps would be a bit more consumer friendly, you know?

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